MSE 02-24-3516 Datasheet download pdf (Page 7)

Distribution

MSE owns and operates four sales offices and distribution centers in North America totaling over

260,000 sqft. MSE has over 75,000 compatible toner cartridges and 50,000 inkjet cartridges

ready to ship and we always promise fast, easy and convenient coast-to-coast delivery.

When it comes to logistics and shipping, you have many options available. MSE can ship to you

or blind drop-ship to your customers at no additional charge. Our logistics managers negotiate the

best rates for boxes, pallets and/or containers on your behalf.

We utilize the latest technology in managing your account and handling your orders. Fully

computerized inventory and shipping systems allow us to provide you with up-to-the-minute

information via phone, fax, email, and web.

Customer Care & Data Entry

In order to help you grow your business and increase your profitability, you need award-winning

support from a company that understands your business.

While our Sales Team is busy providing you with prompt, top-notch assistance, your assigned

Customer Care professional can provide you with immediate responses to your stock level requests,

credit memos, order status, and shipping notifications. Our Customer Care Team is

knowledgeable, friendly, and decisive.

Our detail-oriented Data Entry Team processes a large number of orders every day. The overall

team accuracy rate is 99% accurate! You can count on us to get your orders shipped quickly and

correctly every time.

At MSE, we constantly look for ways to improve our service and customer experience. Whether it's

training, applying customer feedback, or instituting best practices - the ultimate mission of MSE

Customer Care is to implement processes and procedures to enable us to exceed customer expectations.

Fostering an environment with this mindset is what makes MSE Customer Care an industry leader and

allows MSE as a whole to offer unsurpassed quality, value, and service. Our whole team has been

recognized for two years in a row by receiving the Recharger Magazine Reader's Choice Award for

Best Customer Support.

For your orders to ship out same-day, all US orders must be placed to the East Coast location by 4 PM

Eastern Time, and to the West Coast location by 3 PM Pacific Time. Orders placed through our

Canadian office must be placed by 3 PM Eastern Time to ship out same-day.

Toll-Free Technical Support

MSE provides toll-free technical support to help you when you need us. Our knowledgeable

staff has the important information and support documentation that you need. Our technicians

can call your customers direct and/or schedule a conference call in order to provide a

complete solution. Think of our team as an extension of your own.

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MSE 02-24-3516 Datasheet Page 7